About Advice at Manchester Mind
Having access to a stable income, decent housing and manageable levels of debt are important for us all and can support us in maintaining good mental health.
When problems occur in these areas of our lives it can be incredibly stressful and make managing our mental health difficult.
The Advice Team is Manchester Mind’s longest running project and we deliver advice from our base at the Zion Community Centre in Hulme.
We provide free and impartial advice on welfare benefits, debt and housing to people with mental health needs living in Manchester.
This can include helping with forms, sorting out problems with benefits, helping to challenge and appeal decisions and sorting out your finances.
Knowing that you are there to provide advice and support has helped reduce the isolation and despair I feel.
We work in a collaborative way with clients – working through the issues together, explaining how things work (such as the benefits system) and in turn help support clients in building their confidence and resilience when dealing with these practical issues.
In addition to our work at the Zion Community Centre, the Advice Team also provides an advice service to patients on three of the wards at Park House, North Manchester General Hospital.
How to access our advice
The first point of contact for most is our advice drop-in, which we run twice a week – Monday, 13:00-16:00 and Thursday, 10:00-13:00.
The building is wheelchair accessible and has a lift to the first floor.
Young People's Advice & Casework
Our Levenshulme-based young adults’ project, YASP, also provides an advice service for people aged 15-25, via a weekly advice drop-in.
About the drop-ins
The drop-in does get busy sometimes, and it is first come first served.
Let reception staff know you are here for the Manchester Mind Advice Drop-In and they will give you a numbered ticket. You then wait in the reception area to be called by an advice worker who will speak to you face-to-face in a private office.
Please bring any information or letters you have relating to your query as the more information we have the better we are able to help you.
If you’re not sure whether you should bring your query to the advice drop-in, please get in touch by phone – 0161 769 5732 or email and we will be able to advise you.
It may be that your query is about a larger issue that we would not be able to fully resolve during the drop-in, such as an ESA form or a PIP form, and we may be able to make a referral over the phone to save you a trip.
If you would like to refer a client to our Advice Team, please contact us by phone – 0161 769 5732 or email in the first instance.
We can then discuss the issue with you and determine whether it is most appropriate to direct clients to the drop-in or to complete a referral (and arrange an appointment) over the phone.