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Welcome Team Officer

Full-time role operating Manchester Mind's switchboard and Listening Ear Service.

Person working on a computer with a headset

Manchester Mind’s strategy is to make it easier to ask for help.  This is because we know that asking for help is not always easy – so we want to ensure that when people ring or email Manchester Mind they receive a consistent, kind, understanding and informed response. We have developed our phone and email access points over the last few years and added in a Listening Ear service.  We now have a vacancy to come and join this team.  It is a great job with real impact and value.

We are recruiting a Welcome Team Officer to take up the vacancy to work with the Team Coordinator.  We work with people in a person-centred way, building kind relationships where people feel heard and understood.

Position:         Welcome Team Officer

Salary:             £25,724

Hours:             35 hours per week

Holidays:        28 days to start with (excluding bank holidays)

The skills and knowledge that are important to us are:

  • Ability to build systems that will enable improved access to help.
  • Knowledge or experience of trauma-informed approaches to service delivery.
  • Ability to work in a strengths-based way that recognises the potential for people to develop and enables resilience.

You can download all application documents here:

Applications must be received by 12 noon Monday 18th November 2024.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

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